Role overview:

Responsible for understanding & delivering social value & community KPI’s across multiple projects regionally. Project manage the delivery plan to achieve KPI’s in line with Hill’s wider Group Social Value strategy. Supports input to bids with examples of best practice, good news stories and case studies & manages client & stakeholder relationships on a regional level. To be the first point of contact for residents who have concerns or queries regarding the works being carried out in or around their home. Provide information and support, ensuring any disruption is kept to a minimum.

Role Scope:

Accountable for social value delivery across multiple projects in the regional business units, of varying contract sizes

Accountable for achieving and reporting KPI’s at project & regional level & supporting wider Group Social Value projects

Responsible for resident engagement on a project-by-project requirement basis

Key Internal/External Relationships:

Internal: Reporting to the Group Social Value Manager & dotted line with the Regional Directors. Key relationships with Project Teams, Social Value & Community Managers, Communications Team, Head of Regeneration, Development Managers & Bid Team / Pre-construction Team, Supply Chain Manager, Sales Team

External: Clients & Joint Venture Partners, Local Governments, Stakeholders i.e., DWP / JCP, Job Brokerages, Local Colleges & Schools, Charities & Community Organisations, Residents and Community, Supply Chain partners

Key Results Areas:

1. Health & Safety

Have a knowledge and understanding of Health and Safety legislation, policies, safety plans, risk assessments and method statements

Strive to achieve above acceptable site scores

Adhere to health and safety policy and process on and around sites

Make residents aware of health and safety matters and requirements, liaising with the site team should any resident concerns be raised.

2. Quality

Delivering community projects & initiatives with identified groups to create social value, in accordance with group procedures & client requirements

Responsible for Data Protection in accordance with (relevant GDPR)

Liaise with the client to ensure residents receive accurate information

Prepare accurate and realistic progress reports.

3. Delivery

Ensure social value KPI’s, and S.106 requirements are completed in line with project requirements

Collect data, images and stories with real-time reporting the impact of the projects and initiatives that are undertaken across the organisation, using a software tool (such as Impact Reporting)

Develop project delivery plans, partner networks & timescales to ensure social value targets are met, and if possible exceeded

Design & deliver initiatives in the community that with leave a lasting legacy to local residents and the wider community

Project level, client & Group reporting requirements are meant on a monthly, quarterly and annual basis including case studies & good news stories

Support the Development / Bid Team by providing content, such as examples of best practice & innovation, good news stories & case studies on Social Value for new work opportunities.

Support the Regional Business units in delivering new work opportunities by implementing Social Value approaches and systematic data collection processes.

Create and maintain a healthy engagement plan with our external partners to ensure we capitalise positively on the social value we are providing – again reinforcing our Hill brand for caring for our communities.

Be the interface between the company and the client on social value and resident issues, providing timely reports and attending client meetings

Attend / Chair resident & community meetings and events, which may be outside normal working hours.

Provide support to the project team

Anticipate problems and find / propose realistic solutions

Work with Hill Group Comms team to promote good news stories through social media and press releases, demonstrating Hill’s positive impact on the communities we work with

4. Financial

Where Social Value budgets or Community Chest funds are allocated ensure outputs are maximised against spend

Understanding potential for match funding / applying for grants for community projects to increase programme / beneficiary benefit

5. People

Set a positive example of the company, through "Values and Behaviour”

Establish & manage effective partnerships and working relationships

Support and encourage community development

Treat resident client relationships as our most valuable assets

Ensure all team members are briefed on resident issues.

Oversee the robust and timely collection of all relevant data, images and stories across projects in the region

Success Measures:

Develop social value delivery plan including yearly & quarterly KPIs

Identify & engage local partners, ensuring appropriate SLAs are in place

Develop a strategic approach to delivering SV programmes, understanding funding opportunities

Effectively manage client relationships, understanding their priorities for SV impact

Performance manages supply chain delivery of social value ensuring timely delivery & reporting

Writing client & group reports in line with requirements, preparing accurate & realistic progress reports

Proactive in using social media such as LinkedIn to promote Hill Group SV activities adhering to comms guidelines

Provide bid support through case studies & input into drafts

Be the interface between the company and the client on resident issues

Managing appointments for project team with residents, i.e., legacy projects & colour choices

Attend resident meetings and events, prepare newsletters & community updates

Skills, Experience and Attributes:

Knowledge of the construction industry (preferred not essential)

Previous experience of working in a community-based role i.e., Social Value / Community Investment Advisor or Resident Liaison Officer

Project management experience

Time Management able to prioritise multiple tasks & projects

Effective communication skills, verbal and written

Influencing & negotiation skills

Ability to set & achieve targets

Computer Literate

Self-Motivated

Flexible (there will be occasions where meetings / events are evenings or weekends)