Role Overview:

We are seeking a dedicated IT Technical Anaylst to join our team, providing 1st and 2nd line support to 900+ users across 4 offices and 100 site offices. You will play a key role in ensuring smooth IT operations, troubleshooting issues, and maintaining systems to a high standard.

Key Responsibilities:

• Provide 1st line support for desktops, laptops, printers, mobile devices, and software.
• Resolve faults and helpdesk requests in line with service level targets.
• Liaise with third-party providers and ISPs for hardware and internet issues.
• Assist with PC builds, re-builds, and site installations.
• Ensure daily backups are conducted and maintain system documentation.
• Keep up-to-date with new technologies to improve business systems.
• Assist in infrastructure design and implementation, as well as project work.

Skills & Experience:

• 2+ years’ experience in 1st and 2nd line IT support.
• Knowledge of Windows 7/10, Office, Server 2008R2, Exchange 2010.
• Experience with HP Networking, VLANs, and firewall management.
• Strong problem-solving skills and ability to manage technical issues efficiently.

Why Join Us?
This is a great opportunity to join a dynamic IT team and further develop your technical skills while supporting a growing network across multiple locations. If you are passionate about IT support and ready to make an impact, apply now!

We are proud to be a Disability Confident employer, and Hill is committed to being an equal opportunities employer, fostering an inclusive workplace where everyone is valued and supported to achieve their potential. If you require any additional support during the application or interview process, or if you would like the job description in an alternative format, please contact our Talent Team

📩 Apply now and take the next step towards your future!

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