Hill Group is a leading property development company dedicated to delivering high-quality homes and exceptional customer experiences. We are seeking a detail-oriented Sales CRM Coordinator to manage, maintain, and enhance our Sales CRM system, ensuring it remains a reliable and valuable tool for our business.

As a Sales CRM Coordinator, you will be responsible for the development, integration, and optimisation of our CRM platform, Unlatch, which is used by the sales team. Your role will involve working closely with sales, marketing, and IT teams to deliver a seamless experience for both our internal teams and customers. You will be tasked with ensuring the CRM supports lead generation, customer tracking, sales pipeline management, and reporting.

Success Measures: 

• Effective and proactive management of issues and queries effectively.
• Strong ability to analyse data, create reports, and present findings in a way that drives business decisions.
• Excellent troubleshooting skills and ability to solve CRM-related challenges quickly and effectively.
• Suggest ways to market development better using CRM data.
• The delivery of the Hill Customer Journey in line with the company procedure manual to ensure the NHBC / HBF Five Star customer satisfaction award is achieved.
• CRM plot progress and status is up to date.

Skills, Experience and Attributes: 

• Demonstrate a broad knowledge of the local housing market.
• Strong experience with popular CRM platforms (e.g., Salesforce, Microsoft Dynamics 365, HubSpot).
• Knowledge of CRM development tools, API integrations, and automation workflows. Experience with SQL, JavaScript, HTML, or similar programming languages is beneficial.
• Ability to work under pressure to achieve deadlines.
• Skilled in analysing sales data and using it for forecasting, trend analysis, and identifying areas for process improvement. This may include working with tools like Excel, Tableau, or CRM-specific analytics tools to generate actionable business insights
• Flexible attitude – willing to adapt work and hours to succeed
• Skill in preparing user manuals, technical documentation, and training materials to ensure teams understand how to leverage CRM tools effectively. Experience in delivering training sessions to end-users is a plus.
• Ability to engage with both technical and non-technical stakeholders, explain CRM functionalities in simple terms, and manage expectations to ensure successful implementation and usage.
• Proactively takes full responsibility of all duties.

Why join us?

• Competitive salary and benefits package.
• Be part of a dynamic and growing company with a strong industry reputation.
• Opportunity to shape and optimise a key business system.
• A collaborative and supportive work environment with career growth opportunities

Apply now to be considered and for more information (full JD available on request).